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I cannot access Smartgrade / I need to reset my password

Updated

There are two ways of accessing Smartgrade: by Single Sign On, or via Email and Password. This article troubleshoots the most common reasons users are unable to access Smartgrade.

1. Single Sign On MATs

If your MAT is using Single Sign on, Smartgrade access is controlled by your school's Single Sign On system (e.g. Microsoft Azure Active Directory or Google Directory). If you are unable to access the system, it is likely for one of the following reasons:

  1. The user is not yet activated in Smartgrade. To be able to access Smartgrade, a Smartgrade administrator needs to have invited you to use the product by sending an automated email inviting you to set a password. You will not be able to get access until you accept this link and set a password. 
  2. SSO email and MIS email do not match. Smartgrade syncs with your MIS every night. To log in a user where SSO is enabled, we check to make sure the user's logged-in SSO email matches with the email address we've pulled from the MIS to create your Smartgrade user. If the two do not match, you will need to ask your school MIS administrator to update your MIS email address, or ask your school SSO administrator to update the SSO system. Please note: changes made in the MIS may not show in Smartgrade until the next day, since our MIS sync takes place overnight.

2. Schools and MATs using email and password to sign in

If your school or MAT uses email address and password to sign into Smartgrade and you're struggling to get access, it is likely for one of the following reasons:

  1. The user is not yet activated in Smartgrade. To be able to access Smartgrade, a Smartgrade administrator needs to have invited you to use the product by sending an automated email inviting you to set a password. You will not be able to get access until you accept this link and set a password. 
  2. The user has forgotten their password. It's easy to reset your password in Smartgrade. Simply go to app.smartgrade.co.uk, enter your user email and click the "I have forgotten my credentials" link. An email with a link to reset your password will be sent to you.

 

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