Welcome to our Frequently Asked Questions section. Here you'll find answers to some of the most common questions about using Smartgrade. If you can't find what you're looking for, our support team is always happy to help.
Staff
How do I add new teachers to Smartgrade?
What if my teachers' assigned classes, email addresses or names are incorrect?
Markbooks
How do I create markbooks for my teachers?
How do I delete markbooks I've created by accident?
How do I update a markbook if the list of students is incorrect?
How do I update multiple markbooks if the students are incorrect?
Why are my Out of Year Group markbooks missing?
How do I enter data for students working below the level of the test?
Online assessments
How do I start an online assessment?
How do I share the link to an online assessment with my students?
What should I do if my students can't log in to take their online assessment?
New users
I'm new to Smartgrade - where do I start?
How do I launch Smartgrade in my organisation?